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Rosen-Ducat Imaging

Support information, (read below)

As the sole proprietor of Rosen-Ducat Photography and Rosen-Ducat Imaging. I am the receptionist, marketing manager and trash man. Through the leveraging of internet connectivity, I have been able to work with a network of time tested, highly professional imaging labs, located literally around the globe. With the assistance this global fulfillment network I have been able to offer prints for sale in the UK, EU, France, Spain, Germany, Canada, USA and New Zealand and Australia. Anything less then 100% customer satisfaction is not acceptable in my book. I can say with pride that I have had a 100% customer satisfaction record for as long as been providing services to business and consumers.  

Online purchasing issues are rare, yet they do occur. One suggestion worth trying is clearing your browsers cache. This simple action can correct a lot of online browsing issues.

If a problem does arise with an order I stay in touch with clients until they are satisfied and happy and the issues are resolved. Customer support requests are, in most cases answered with in three hours of receipt of the request for assistance. If you have a customer support issues or questions related to you order, email is the best method to get a quick response.

I check my email seven days a week. Here are a few suggestions which will help me determine the support issue as well as respond  to your needs more quickly.

If relevant include your order # in email.

If an order arrives damaged, take digital photos of the shipping box as well as the product damage. Email a small selection of images you have captured along with your order number. When I get your email I will perform the following actions. 3

a) I will immediately contact my vendor and inform them of the shipping damage. A new new order will be processed and shipped, usually the same day.

b) You will be notified of the support request status as well told what to do with the damaged order.

c) I will track the replacement order until I see it delivered.

d) Pre-sales support requests are responded to the same day they are received. The more information you can include in your email the less times we will have to send email back and forth.

e) PHONE CONTACT: (602-714-8492), If you are experiencing a problem interacting with my online purchase process please call my contact number. If you I do not answer the call, leave a message on my voice mail and I will contact you as soon as I am able.

 

This is a copy of the image displayed on the front page of the web site. the image is the latest version of a copy of the original work, which I have been remastering for over four years.  This version of the map will not be available for sale for at least another year.


 A new version of “The Land of Make Believe Map”. In the imaging world there are a few truths, one of those truths is that the more an image is reproduced the greater the chance will be for the image to increase in contrast. Prior to the digital age, reproducing images involved either photographing the work of art and creating the printing plates from the re- pro image, or shooting the work of art directly to the press film. A less desirable method of forwarding a printable version of the an image was to copy the lithographic press film directly creating a new set of press films.

Over the last almost one hundred years Hess’s work was reproduced in varying levels of quality. Over time, the work built up contrast which reduced the resolution of the details in the work. in fact the set of films I received from “Hagstrom Map Company” back in 1999, the film was very high in contrast  as well as out of registration. The damage required me to spend hundreds of hours repairing areas of the image pixel by pixel. Three years ago I began to contemplate redrawing the map utilizing the original image as a direct guide. My goals where numerous, yet my main goal was to repair the damage that the image had suffered over it’s life- time. To date I have logged close to a thousand hours repainting “The Land of Make Believe Map”.

I am in a conundrum, I want people to purchase the order version of the map, yet, I also felt a need to repair the image as a whole and offer the re- paired version for also purchase. In the coming weeks I will present the new version of “The Land of Make Believe Map”. So keep an eye out for the new version. The detail issues I am alluding to are only perceptible as extremely close viewing.

image

A update

Taking on the tASK OF RECREATING.

This is a copy of the image displayed on the front page of the web site. the image is the latest version of a version of the original work, which I have been remastering for over four years. This version of the map will not be available for sale for at least another year.

A new version of “The Land of Make Believe Map”. In the imaging world there are a few truths, one of those truths is that the more an image is reproduced the greater the chance will be for the image to increase in contrast. Prior to the digital age, reproducing images involved either photographing the work of art and creating the printing plates from the re- pro image, or shooting the work of art directly to the press film. A less desirable method of forwarding a printable version of the an image was to copy the lithographic press film directly creating a new set of press films.

Over the last almost one hundred years Hess’s work was reproduced in varying levels of quality. Over time, the work built up contrast which reduced the resolution of the details in the work. in fact the set of films I received from “Hagstrom Map Company” back in 1999, the film was very high in contrast as well as out of registration. The damage required me to spend hundreds of hours repairing areas of the image pixel by pixel. Three years ago I began to contemplate redrawing the map utilizing the original image as a direct guide. My goals where numerous, yet my main goal was to repair the damage that the image had suffered over it’s life- time. To date I have logged close to a thousand hours repainting “The Land of Make Believe Map”.

I am in a conundrum, I want people to purchase the order version of the map, yet, I also felt a need to repair the image as a whole and offer the re- paired version for also purchase. In the coming weeks I will present the new version of “The Land of Make Believe Map”. So keep an eye out for the new version. The detail issues I am alluding to are only perceptible as extremely close viewing.

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Copyright Information

Copyright 2017 Allan Rosen-Ducat © All rights reserved

Artist Jaro Hess

Jaro Hess (1889-1977)
Jaro Hess was perhaps the most original artist of fantasy working in Grand Rapids from the 1930s through the 1960’s. His art was a rarity, created solely out of this imagination.

Hess savored the differences

They were the product of an idiosyncratic and eccentricity, “according to Hess. People come to see the painting, “the artist said, “and they ask how I got such an imagination to do them. I just tell them that I studied mathematics in school and it teaches you to think abstract thoughts. They are different,” Hess savored the differences – the absurdity.