The images on this site are copyrighted

RDI Support and FAQ

FAQ’s

Click on FAQ field to open tab.

A. Order Creation Error

If you realize after submitting your order that there is an error, sendIf you realize after submitting your order that there is an error, send Send me an email ASAP; I will make the adjustments needed.

B. Change Ship to Address

Before the approval of the order, I can correct those Before the approval of the order, I can correct those error, after order approval, we would probably advise you to cancel the wrong transaction and create a new purchase.

C. Shipment Arrival Timing Adjustment

While most orders ship within a day of order submission printsWhile most orders ship within a day of order submission prints being framed and other specialty orders ship within three business Day.  If there is a delay in fulfillment which, we will  investigate the cause and you will be notified. 

D. Production and Shipment Timing
E. MAX Print Sizes that Can be Shipped Framed

The maximum size image shipped framed 20×30.

F. Custom Size Inquires

Drop me an email; let’s talk.

G. Wholesale and Resale Accounts and Pricing

Yep, I would love to develop a relationship.

H. Quantity Discounts for Consumer Purchases
I. Product Arrived Damaged

Save all the packaging and email me a photo of the package damage and damage to your order. In most cases, a new order will be shipped to you the same day.

K. Not Happy Yet?

Go back to J. and don’t give up; we are almost there.

J. Contacting Support

Email:allan@rosen-ducat.com. Voice: 480-299-6413

L. Referral Discounts

  Yes, I offer discounts throughout the year.

N. Still Need Contact

Call me: 480-299-6413

M. New Product Requests

I am always interested in adding quality products.